Question 1
Question text
It treats contributing factors equally, but some may be more significant
It tends to oversimplify the problem by ignoring contributing factor interactions
It is too time consuming when the major contributing factors to a problem are known
It tends to ignore contributing factors that do not start with the letter M
Feedback
Question 2
Question text
The theory of constraints concentrates mainly on:
Developing a value stream map
Removing process bottlenecks
Understanding customer needs
Achieving on-time goals
Feedback
Question 3
Question text
In what stage of the DMAIC process would a process data collection plan be developed or customer survey results tallied?
A and I only
C only
M only
D only
Feedback
Question 4
Question text
The seven basic tools of quality focus on:
External and internal customer satisfaction
customer requirements
Management directed analysis
Quantitative and qualitative data
Feedback
Question 6
Question text
Finding the root cause of a nonconformity and applying a remedy, then verifying the effectiveness is:
Notification
Disposition
Preventative action
Corrective action
Feedback
Question 7
Question text
A primary reason to flow chart a process is to:
Reduce process variation and increase productivity
Help analyze the process and compare it to written instructions
Identify sources of non-conforming products
Define ideal locations to add product inspection activities
Feedback
Question 8
Question text
After constructing a process flow chart, an improvement team can often generate improvement ideas by asking which of the following questions?
What are the potential material causes for the problem?
Are proven components and configurations used?
Is there any unnecessary complexity?
What are the significant few and the trivial many?
Feedback
Question 9
Question text
A proposed permanent corrective action has been implemented. The solution is an intervention device to eliminate undersized parts. However, production trials have indicated that the device is only marginally effective under humid conditions. One would say that:
More work is needed on the device
The production unit requires temperature control
The proposed corrective action is not realistic or maintainable
the root cause has been detected
Feedback
Question 10
Question text
Overproduction, scrap, waiting, and excess motion are all forms of:
TPM
Kanban
Muda
CFM
Feedback
Question 1
Question text
A thorough review of the works of the major quality gurus would indicate which of the following to be the most effective way to create quality?
Modern statistical control techniques
Effective problem solving
Benchmarking the best competition
Continuous process improvement
Feedback
Question 2
Question text
The most important step in vendor certification is to:
Analyze the vendor's first shipment
Obtain copies of the vendor's quality manual
Familiarize the vendor with quality requirements
Visit the vendor's plant
Feedback
Question 3
Question text
A method of improving the performance in any functional area of a company, including product or service quality, would be:
Utilizing FMEA or FMECA techniques
Reading the Baldrige application guidelines
Instituting an improved design review
Applying the benchmarking process
Feedback
Question 4
Question text
For employee involvement efforts to succeed, what may be needed?
Increased basic training companywide
Increased employee incentives
The initiation of pilot projects
Employee understanding of how they can make a difference
Feedback
Question 5
Question text
In establishing a quality reporting and information feedback system, primary consideration must be given to:
The number of inspection systems
Historical preservation of data
Timely feedback and corrective action
A routing copy list
Feedback
Question 6
Question text
What association does the expression "house of quality" normally make?
The organization listens to the voice of the customer
Full quality functional deployment
Prompt service and product quality
Our entire organization is quality minded
Feedback
Question 7
Question text
The best way to disseminate information about a new quality program is to:
Send an email to all employees
Send a memo to all department heads
Use a combination of media
Post the announcement on the company bulletin board
Feedback
Question 8
Question text
In spite of the quality engineer's best efforts, situations my develop in which his/her decision is overruled. The most appropriate action would be to:
Resign the position based on his/her convictions
Discuss his/her findings with co-workers in order to gain support
Report his/her findings to an outside source such as a regulatory agency
Document his/her findings, report them internally, and move on to the next task
Feedback
Question 9
Question text
Strategic quality goals must be subdivided. Thus they are:
Accountable
Distributed
Deployed
Delegated
Feedback
Question 10
Question text
Which of the following techniques is especially beneficial for the generation of ideas when solving quality and productivity problems?
Poka-yoke
PERT
Storming
NGT
Feedback
Question 2
Question text
The purpose of the quality manual is to:
Use it as a basis for every quality decision
Standardize the quality methods and decisions of a company
Make it possible to handle every situation in exactly the same manner
Provide a written basis for rejection of lots
Feedback
Question 3
Question text
Assume that the cost data available for a certain period are limited to the following:
$20,000 - final test
$350,000 - field warranty costs
$170,000 - reinspection and retest
$45,000 - inventory reduction
$4,000 - vendor quality surveys
$30,000 - rework
The total cost of quality is:
$576,000
$619,000
$574,000
$621,000
Feedback
Question 4
Question text
The Baldrige National Quality Award application is divided into how many key categories of criteria?
24
20
7
19
Feedback
Question 5
Question text
Which of the following elements are basic parts of configuration management?
Control, accounting, and audits
Design, documentation, and procedures
Audits, manuals, and procedures
Accounting, procedures, and work instructions
Feedback
Question 6
Question text
Quality engineering is best characterized as:
A staff assistance function
A quality planning and analysis function
A quality measuring and reporting function
A testing and inspection function
Feedback
Question 8
Question text
Quality policies are principally issued by management to:
State the position of the company on quality
Ensure people are reminded about quality
Provide detailed instructions in regard to quality
Ensure customer satisfaction
Feedback
Question 9
Question text
If shop floor employees are exposed to new assembly techniques, the best instructional proficiency evaluation would be:
Observation of performance results
Testing of assembled products
Training evaluation by the instructed employees
Oral and written testing of the operators
Feedback
Question 10
Question text
A customer based evaluation of a relatively small sample of product is characteristic of:
Detailed inspection
An assessment audit
A product audit
A process audit
Feedback
Question 1
Question text
The house of quality is used to translate customer wants into engineering design variables. The linking or prioritizing of customer wants into engineered values occurs in what element?
A conflict analysis
A technical review
The competitive analysis
The relationship matrix
Feedback
Question 2
Question text
A component has a strength distribution with a mean of 7,000 psi and a standard deviation of 800 psi. It will be subjected to a stress of 5,000 psi with a standard deviation of 700 psi. Assuming both distributions are normal, what is the reliability of the component in this application?
0.9927
0.9700
0.9664
0.9849
Feedback
Question 3
Question text
Which of the following activities normally occurs after the final completion of a product design?
Verification
Validation
Prototype conversion
Apportionment
Feedback
Question 4
Question text
What is the primary purpose of a failure mode, effect, and criticality analysis (FMECA)?
To learn as much about the item as possible after qualification test
To determine, by extensive analysis, the reliability of an item
To determine the way an item will most likely fail and to help obtain design safeguards
To determine the cause of a failure, by dissecting the item, to help obtain corrective action
Feedback
Question 5
Question text
Which of the following statements is a true description of DFX?
DFX was first created in the 1990s
DFX is a targeted development approach
DFSS is a subset of DFX
The selection of DFX tools is relatively simple
Feedback
Question 6
Question text
A technique whereby various product features are graded as to relative importance is called.
Quality engineering
Classification of characteristics
Feature grading
Classification of defects
Feedback
Question 7
Question text
If the average repair time for a system is 3 hours and the MTBMA is 122 hours, what is the operational availability?
0.976
0.982
0.975
0.997
Feedback
Question 8
Question text
Maintenance reduces the probability of failure when:
The hazard rate is decreasing
The hazard rate is constant
The hazard rate is unknown
The hazard rate is increasing
Feedback
Question 9
Question text
What is the reliability of a system at 850 hours, if the average usage on the system was 400 hours for 1,650, items and the total number of failures was 145? Assume an exponential distribution.
83%
36%
0%
18%
Feedback
Question 10
Question text
The QFD process can be described as a:
Customer driven process
Customer competitive assessment
Financial metrics approach
Technical results driven process
Feedback
Question 1
Question text
The steeper the OC curve, the:
The smaller the sample size
Less protection for both the producer and consumer
The lower the AQL
More protection for both producer and consumer
Feedback
Question 2
Question text
Two quantities which uniquely determine a single sampling attributes plan are:
AQL and producer's risk
LTPD and consumer's risk
Sample size and rejection number
AQL and LTPD
Feedback
Question 3
Question text
Using ANSI/ASQ Z1.4, determine the sample size(s) for a lot of 300, AQL = 0.4%, level II normal inspection, double sampling:
20, 40
32, 64
32
50
Feedback
Question 4
Question text
Where inspector efficiency is defined as the ratio of correct decisions to the total decisions regarding individual items, most inspection operations performed by human inspectors are approximately:
55% - 70% efficient
40% - 55% efficient
70% - 95% efficient
95% - 100% efficient
Feedback
Question 5
Question text
The purpose of a written inspection procedure is to:
Fool-proof the inspection function
Standardize methods and procedures of inspectors
Let the operator know what the inspector is doing
Provide answers to inspections questions
Feedback
Question 6
Question text
The primary reason that nonconforming material should be identified and segregated is:
To obtain samples of poor workmanship for use in the company's training program
So it cannot be used in production without proper authorization
So that responsibility can be determined and disciplinary action taken
So that the cause of nonconformity can be determined
Feedback
Question 7
Question text
When planning quality control functions, which of the following is most directly related to production of a quality product?
Product audits and analytical studies
Suitable blueprints and blueprint interpretation
Dimensional tolerancing and incoming inspection
Process control and process capability
Feedback
Question 8
Question text
What is the importance of the reaction plan in a control plan?
It indicates that a new team must be formed to react to a problem
It defines the special characteristics to be monitored
It describes what will happen if a key variable goes out of control
It lists how often the process should be monitored
Feedback
Question 9
Question text
Which of the following MRB actions would almost certainly require the involvement of the customer, when a nonconforming product is discovered internally?
Initiate a corrective action request
Rework or repair of the product
Require additional inspection or testing
Reject or scrap the product
Feedback
Question 10
Question text
Using ANSI/ASQ Z1.4 for a lot of 1,000 parts, a general inspection level II, the code letter J, an AQL of 1.0%, and a sample size of 80, what is the accept number?
2
1
3
0
Feedback
Question 1
Question text
Risk management activities include:
Identifying similar hazards on other products
Controlling most mechanical, pressure, and shock risks
Identifying, rating, and controlling the hazard
Rating the hazard and modifying the mission profile
Feedback
Question 2
Question text
Any action taken to reduce the probability and/or consequences of an adverse outcome from a development project is called:
Avoidance
Transference
Acceptance
Mitigation
Feedback
Question 3
Question text
Product liability is considered which of the following?
The responsibility to reduce hazards and risks in manufactured products
The responsibility of the manufacturer to provide warning labels to the user
The responsibility to make good on any loss or damage caused as a result of a transaction
The responsibility of a manufacturer to recall product after a law suit
Feedback
Question 4
Question text
The analysis of risk involves two measures of failure. These measures are:
Failure mechanism and failure mode
Failure mode and failure method
Failure severity and failure probability
Failure analysis and failure effects
Feedback
Question 7
Question text
For a major jet engine program, the executive quality engineer has developed a document which outlines the risks involved, the risk processes, risk analysis, and mitigation plans. This would be considered:
A disaster plan
A contingency plan
A risk management plan
A system engineering design document
Feedback
Question 8
Question text
Which of the following risk assessment methods is a "bottom up" approach?
Failure mode and effects analysis (FMEAs)
Product reliability acceptance testing (PRAT)
Fault tree analysis (FTA)
Brainstorming
Feedback
Question 9
Question text
Risk control auditing consists of these steps:
Risk assessment, risk appetite, and risk culture
Risk appetite, risk strategy, and risk mitigation
Risk assessment, risk response, and risk reporting
Risk appetite, risk strategy, and risk decisions
Feedback
Question 10
Question text
Risk analysis planning should:
Eliminate all associated contingency plans
Identify and implement a metrics program
Be done at the beginning of the project planning phase
Be updated upon project completion
Feedback
Question 1
Question text
Given 6 books, how many sets can be arranged in lots of 3, but always in a different order?
54 sets
18 sets
108 sets
120 sets
Feedback
Question 2
Question text
Calculate the standard deviation of the following complete set of data:
12.8
13.8
11.8
10.8
Feedback
Question 3
Question text
A graphical display of the total percentage of results below a certain measurement value is called a:
Expected Value
Histogram
Cumulative distribution function
Probability density function
Feedback
Question 4
Question text
Which of the following distributions require the use of the natural logarithmic base for probability calculations?
Student t, uniform, F
Weibull, hypergeometric, and geometric
Normal, exponential, and Weibull
Binomial, multinomial and uniform
Feedback
Question 5
Question text
A process is producing items that have defects of either type A, type B, or both. If the probability of a type A defect is 0.1, and type B defect is 0.2, the probability that an end item will have no defect is"
0.68
0.70
0.30
0.72
Feedback
Question 6
Question text
Which of the following statements describes discrete data?
There were 5,923 gallons of fuel consumed on the flight
It takes 3 hours and 48 minutes to fly from LA to New York
The flight arrived at 9:08 pm
Of 225 people on the airplane, 85 had connecting flights
Feedback
Question 7
Question text
If the probability of a car starting on a cold morning is 0.6, and one has two such cars, what is the probability of at least one of the cars starting on a cold morning?
0.84
0.81
0.36
0.60
Feedback
Question 8
Question text
The hypergeometric distribution should be used instead of the binomial distribution when:
There is a fixed number of trials
There are more than two outcomes on a single trial
Each trial is independent
Sampling does not involve replacement
Feedback
Question 9
Question text
Which is the most widespread use of the F distribution?
To compensate for error in the estimated standard deviation for small sample sizes
To model discrete data when the population size is small compared to the sample size
To construct confidence intervals by summing the squares of random variables
To test for equality of variances from two normal populations
Feedback
Question 10
Question text
Which of the following measures of variability is independent of the exact value for every measurement?
Standard deviation
Mean deviation
Variance
Range
Feedback
Question 1
Question text
Overproduction, scrap, waiting, and excess motion are all forms of:
CFM
Muda
TPM
Kanban
Feedback
Question 2
Question text
A primary reason to flow chart a process is to:
Define ideal locations to add product inspection activities
Help analyze the process and compare it to written instructions
Reduce process variation and increase productivity
Identify sources of non-conforming products
Feedback
Question 3
Question text
A proposed permanent corrective action has been implemented. The solution is an intervention device to eliminate undersized parts. However, production trials have indicated that the device is only marginally effective under humid conditions. One would say that:
the root cause has been detected
More work is needed on the device
The proposed corrective action is not realistic or maintainable
The production unit requires temperature control
Feedback
Question 5
Question text
Finding the root cause of a nonconformity and applying a remedy, then verifying the effectiveness is:
Preventative action
Disposition
Corrective action
Notification
Feedback
Question 6
Question text
The seven basic tools of quality focus on:
Quantitative and qualitative data
Management directed analysis
customer requirements
External and internal customer satisfaction
Feedback
Question 7
Question text
It tends to oversimplify the problem by ignoring contributing factor interactions
It is too time consuming when the major contributing factors to a problem are known
It tends to ignore contributing factors that do not start with the letter M
It treats contributing factors equally, but some may be more significant
Feedback
Question 8
Question text
In what stage of the DMAIC process would a process data collection plan be developed or customer survey results tallied?
C only
M only
D only
A and I only
Feedback
Question 9
Question text
The theory of constraints concentrates mainly on:
Developing a value stream map
Understanding customer needs
Removing process bottlenecks
Achieving on-time goals
Feedback
Question 10
Question text
After constructing a process flow chart, an improvement team can often generate improvement ideas by asking which of the following questions?
What are the potential material causes for the problem?
What are the significant few and the trivial many?
Is there any unnecessary complexity?
Are proven components and configurations used?
Feedback
Question 1
Question text
What is the importance of the reaction plan in a control plan?
It lists how often the process should be monitored
It describes what will happen if a key variable goes out of control
It indicates that a new team must be formed to react to a problem
It defines the special characteristics to be monitored
Feedback
Question 2
Question text
Using ANSI/ASQ Z1.4, determine the sample size(s) for a lot of 300, AQL = 0.4%, level II normal inspection, double sampling:
32, 64
50
32
20, 40
Feedback
Question 3
Question text
Two quantities which uniquely determine a single sampling attributes plan are:
AQL and LTPD
AQL and producer's risk
Sample size and rejection number
LTPD and consumer's risk
Feedback
Question 4
Question text
Where inspector efficiency is defined as the ratio of correct decisions to the total decisions regarding individual items, most inspection operations performed by human inspectors are approximately:
70% - 95% efficient
95% - 100% efficient
55% - 70% efficient
40% - 55% efficient
Feedback
Question 5
Question text
Which of the following MRB actions would almost certainly require the involvement of the customer, when a nonconforming product is discovered internally?
Reject or scrap the product
Rework or repair of the product
Require additional inspection or testing
Initiate a corrective action request
Feedback
Question 6
Question text
The purpose of a written inspection procedure is to:
Fool-proof the inspection function
Provide answers to inspections questions
Standardize methods and procedures of inspectors
Let the operator know what the inspector is doing
Feedback
Question 7
Question text
Using ANSI/ASQ Z1.4 for a lot of 1,000 parts, a general inspection level II, the code letter J, an AQL of 1.0%, and a sample size of 80, what is the accept number?
1
0
2
3
Feedback
Question 8
Question text
The primary reason that nonconforming material should be identified and segregated is:
So it cannot be used in production without proper authorization
To obtain samples of poor workmanship for use in the company's training program
So that the cause of nonconformity can be determined
So that responsibility can be determined and disciplinary action taken
Feedback
Question 9
Question text
When planning quality control functions, which of the following is most directly related to production of a quality product?
Product audits and analytical studies
Process control and process capability
Suitable blueprints and blueprint interpretation
Dimensional tolerancing and incoming inspection
Feedback
Question 10
Question text
The steeper the OC curve, the:
Less protection for both the producer and consumer
More protection for both producer and consumer
The smaller the sample size
The lower the AQL
Feedback
Question 1
Question text
A technique whereby various product features are graded as to relative importance is called.
Quality engineering
Classification of defects
Classification of characteristics
Feature grading
Feedback
Question 2
Question text
What is the reliability of a system at 850 hours, if the average usage on the system was 400 hours for 1,650, items and the total number of failures was 145? Assume an exponential distribution.
18%
83%
36%
0%
Feedback
Question 3
Question text
What is the primary purpose of a failure mode, effect, and criticality analysis (FMECA)?
To determine the cause of a failure, by dissecting the item, to help obtain corrective action
To determine, by extensive analysis, the reliability of an item
To determine the way an item will most likely fail and to help obtain design safeguards
To learn as much about the item as possible after qualification test
Feedback
Question 4
Question text
If the average repair time for a system is 3 hours and the MTBMA is 122 hours, what is the operational availability?
0.982
0.997
0.975
0.976
Feedback
Question 5
Question text
The QFD process can be described as a:
Customer driven process
Customer competitive assessment
Technical results driven process
Financial metrics approach
Feedback
Question 6
Question text
Maintenance reduces the probability of failure when:
The hazard rate is unknown
The hazard rate is constant
The hazard rate is increasing
The hazard rate is decreasing
Feedback
Question 7
Question text
Which of the following statements is a true description of DFX?
DFX is a targeted development approach
DFX was first created in the 1990s
The selection of DFX tools is relatively simple
DFSS is a subset of DFX
Feedback
Question 8
Question text
A component has a strength distribution with a mean of 7,000 psi and a standard deviation of 800 psi. It will be subjected to a stress of 5,000 psi with a standard deviation of 700 psi. Assuming both distributions are normal, what is the reliability of the component in this application?
0.9664
0.9927
0.9700
0.9849
Feedback
Question 9
Question text
The house of quality is used to translate customer wants into engineering design variables. The linking or prioritizing of customer wants into engineered values occurs in what element?
A conflict analysis
The competitive analysis
The relationship matrix
A technical review
Feedback
Question 10
Question text
Which of the following activities normally occurs after the final completion of a product design?
Apportionment
Verification
Validation
Prototype conversion
Feedback
Question 1
Question text
If shop floor employees are exposed to new assembly techniques, the best instructional proficiency evaluation would be:
Testing of assembled products
Observation of performance results
Training evaluation by the instructed employees
Oral and written testing of the operators
Feedback
Question 2
Question text
Which of the following elements are basic parts of configuration management?
Audits, manuals, and procedures
Design, documentation, and procedures
Control, accounting, and audits
Accounting, procedures, and work instructions
Feedback
Question 3
Question text
The Baldrige National Quality Award application is divided into how many key categories of criteria?
19
7
24
20
Feedback
Question 4
Question text
Assume that the cost data available for a certain period are limited to the following:
$20,000 - final test
$350,000 - field warranty costs
$170,000 - reinspection and retest
$45,000 - inventory reduction
$4,000 - vendor quality surveys
$30,000 - rework
The total cost of quality is:
$574,000
$621,000
$619,000
$576,000
Feedback
Question 5
Question text
Quality engineering is best characterized as:
A quality planning and analysis function
A staff assistance function
A testing and inspection function
A quality measuring and reporting function
Feedback
Question 7
Question text
The purpose of the quality manual is to:
Use it as a basis for every quality decision
Standardize the quality methods and decisions of a company
Provide a written basis for rejection of lots
Make it possible to handle every situation in exactly the same manner
Feedback
Question 8
Question text
Quality policies are principally issued by management to:
Provide detailed instructions in regard to quality
State the position of the company on quality
Ensure customer satisfaction
Ensure people are reminded about quality
Feedback
Question 9
Question text
A customer based evaluation of a relatively small sample of product is characteristic of:
A process audit
A product audit
Detailed inspection
An assessment audit
Feedback
Question 1
Question text
Which of the following techniques is especially beneficial for the generation of ideas when solving quality and productivity problems?
Poka-yoke
Storming
PERT
NGT
Feedback
Question 2
Question text
A method of improving the performance in any functional area of a company, including product or service quality, would be:
Instituting an improved design review
Utilizing FMEA or FMECA techniques
Reading the Baldrige application guidelines
Applying the benchmarking process
Feedback
Question 3
Question text
A thorough review of the works of the major quality gurus would indicate which of the following to be the most effective way to create quality?
Benchmarking the best competition
Continuous process improvement
Modern statistical control techniques
Effective problem solving
Feedback
Question 4
Question text
The most important step in vendor certification is to:
Obtain copies of the vendor's quality manual
Familiarize the vendor with quality requirements
Analyze the vendor's first shipment
Visit the vendor's plant
Feedback
Question 5
Question text
Strategic quality goals must be subdivided. Thus they are:
Delegated
Deployed
Distributed
Accountable
Feedback
Question 6
Question text
What association does the expression "house of quality" normally make?
Full quality functional deployment
The organization listens to the voice of the customer
Prompt service and product quality
Our entire organization is quality minded
Feedback
Question 7
Question text
For employee involvement efforts to succeed, what may be needed?
Increased basic training companywide
Increased employee incentives
Employee understanding of how they can make a difference
The initiation of pilot projects
Feedback
Question 8
Question text
The best way to disseminate information about a new quality program is to:
Send an email to all employees
Send a memo to all department heads
Use a combination of media
Post the announcement on the company bulletin board
Feedback
Question 9
Question text
In spite of the quality engineer's best efforts, situations my develop in which his/her decision is overruled. The most appropriate action would be to:
Resign the position based on his/her convictions
Report his/her findings to an outside source such as a regulatory agency
Discuss his/her findings with co-workers in order to gain support
Document his/her findings, report them internally, and move on to the next task
Feedback
Question 10
Question text
In establishing a quality reporting and information feedback system, primary consideration must be given to:
Timely feedback and corrective action
A routing copy list
Historical preservation of data
The number of inspection systems
Feedback
A technique whereby various product features are graded as to relative importance is called.
Quality engineering
Feature grading
Classification of characteristics
Classification of defects
Feedback
Which of the following activities normally occurs after the final completion of a product design?
Prototype conversion
Validation
Apportionment
Verification
Feedback
Nonconformances and other deficiencies:
Question 1Answer
a. Require reprimands for the person causing the problem
b. Are indicative that a quality system design change is needed
c. Provide opportunities for improvement
d. Must always be avoided
The percentages of total cost are distributed as follows: prevention 12%; appraisal 28%; internal failure 40%; and external failure 20%. One would conclude:
Answer
a. Nothing
b. The amount spent for appraisal seems about right
c. More money should be invested in prevention
d. Expenditures for failure are excessive
When collecting counted data of various types of defects for sequential days, one method which may be used is:
Question 7Answer
a.
Affinity diagrams
b.
Recording check sheets
c.
Control charts for individuals
d.
X-bar and R control charts
A risk that has an approximate probability of occurrence of 1 in 5,000, based on AIAG model, has a likelihood of failure of:
a. Occasional
b. Probable
c. Improbable
d. Remote
The work breakdown structure to simulate potential areas of risk is part of what risk management process phase?
a.
Risk planning
b.
Risk handling
c.
Risk analysis
d.
Risk assessment
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