GE5093 Design Thinking All Quizzes

GE---5093-1D2-FA-2021 - Design Thinking

Started on	Sunday, October 31, 2021, 2:04 PM
State	Finished
Completed on	Sunday, October 31, 2021, 2:30 PM
Time taken	25 mins 58 secs
Grade	8.00 out of 10.00 (80%)

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Question 1

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A critical finding of Edward Lorenz related to Design Thinking was:

Select one:

An application of the caterpillar effect

The idea of deterministic chaos or the "Butterfly Effect"

Business leaders enjoy chaos

Statistical modeling of weather was fairly accurate in the long term

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The correct answer is: The idea of deterministic chaos or the "Butterfly Effect"

Question 2

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Strategic innovation is powered by strategic planning

Select one:

True

False

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The correct answer is 'False'.

Question 3

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The de facto design or paradigm of management is designed to

Select one:

employ the latest management "fads"

empower managers to be creative and take many risks

ask managers to continuously do more with less

dissuade managers from thinking creatively thus reducing risks

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The correct answer is: dissuade managers from thinking creatively thus reducing risks

Question 4

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Predictability, Creative Empowerment, and Agility are all 21st century management paradigms.

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True

False

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The correct answer is 'False'.

Question 5

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Frederick Taylor, one of the world's first management consultants, is commonly referred to as:

Select one:

the originator of algorithms used to predict weather patterns

a founding father of JIT methods

the father of "scientific management'

the inventor of innovation

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The correct answer is: the father of "scientific management'

Question 6

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The author states that "most of the training business schools provide for managers is outdated." Supported by the text book, in which ways is this argument true? Provide at least 2 real life examples you would also add. (This questions is worth a total of 5 pts)

Training managers is possible but if non trained situations come across the manager it is difficult for them them respond. So is the reason the it was mentioned business schools provide managers out dated. Just book knowledge and outdated case studies don't make people efficient. Managers need Realtime experience and knowledge to respond to different situations that they come across.

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Started on	Sunday, October 31, 2021, 2:30 PM
State	Finished
Completed on	Sunday, October 31, 2021, 2:55 PM
Time taken	25 mins 9 secs
Grade	7.00 out of 10.00 (70%)

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Question 1

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As an organization, IDEO proclaims itself to be an expert in:

Select one:

the process of how to design new products

technology and solutions

shopping cart design

developing new products

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The correct answer is: the process of how to design new products

Question 2

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Design teams should homogeneous - only consisting of design engineers and those with deep technical expertise

Select one:

True

False

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The correct answer is 'False'.

Question 3

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In highly innovative organizations like IDEO, organizational hierarchies and titles mean very little

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True

False

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The correct answer is 'True'.

Question 4

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In this video's example IDEO's team first sought to understand the perspective of those:

Select one or more:

who make the shopping cart

who recycle the shopping cart at the end of it's life

who repair the shopping cart

who use the shopping cart

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The correct answers are: who use the shopping cart, who make the shopping cart, who repair the shopping cart

Question 5

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One of IDEO's shared mantras is:

Select one:

Encourage Wild Ideas

Innovation is in our DNA

Those Who Stay Will be Champions

Challenge the Existing Paradigm

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The correct answer is: Encourage Wild Ideas

Question 6

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_______ chaos is used to describe IDEO's innovation process

Select one:

Iterative

Quiet

Enlightened

Focused

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The correct answer is: Focused

Question 7

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How many mockups were combined to make a final concept?

Answer:

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The correct answer is: 4

Question 8

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IDEO wants to "Fail Soon to Succeed Often"

Select one:

True

False

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The correct answer is 'False'.

Question 9

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One interesting omission of the IDEO redesigned shopping cart compared to current model is:

Select one:

Basket

Handle bar

Wheels

Child safety belt

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The correct answer is: Basket

Question 10

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"Chaos can be constructive"

Select one:

True

False

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The correct answer is 'True'.

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Started on	Sunday, November 7, 2021, 7:50 PM
State	Finished
Completed on	Sunday, November 7, 2021, 8:01 PM
Time taken	11 mins 26 secs
Grade	9.00 out of 10.00 (90%)

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Question 1

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Everything has changed, is changing, and will continue to change

Select one:

True

False

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The correct answer is 'True'.

Question 2

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Businesses and organizations are in fact cultures that are filled with human beings that define and attach value to what they do everyday

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True

False

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The correct answer is 'True'.

Question 3

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Innovative cultures are creative cultures. Creative cultures are mostly characterized by:

Select one:

free snacks and games for employees

funky office furniture

outspoken leadership

recognizing uncertainty/ambiguity and using the collective "brain" to come up with ideas and solutions

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The correct answer is: recognizing uncertainty/ambiguity and using the collective "brain" to come up with ideas and solutions

Question 4

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Sternberg and Lubart argue that people are not born creative, rather:

Select one:

we should only focus on those who are creative

creative work cells should be staffed with those who ARE creative

companies shouldn't worry about developing creativity and focus on the market

creativity can be developed in anyone

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The correct answer is: creativity can be developed in anyone

Question 5

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Out of the many ways to develop a culture of creativity and innovation, one practice that stands out is:

Select one:

one factor at a time experimentation

rapid prototyping

trial and error

design of experiments

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The correct answer is: rapid prototyping

Question 6

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Rapid prototyping is a one-shot, feedback-free, approach to developing a potential solution

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True

False

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The correct answer is 'False'.

Question 7

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Planning is about analysis; strategy is about synthesis

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True

False

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The correct answer is 'True'.

Question 8

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Organizations where there exist specific areas of expertise or technical skill that do not regularly or easily communicate, share ideas, or collaborate with other parts of the organization can be called:

Select one:

"corn fields"

"information dumps"

"flat organizations"

"silos"

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The correct answer is: "silos"

Question 9

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In order to be innovative, we must not challenge traditional academic boundaries

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True

False

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The correct answer is 'False'.

Question 10

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Design thinking is:

Select one:

can be summarized by the quote "recognizing the need is the primary condition of design"

All answers are correct

cross-functional

human-centric

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The correct answer is: All answers are correct

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Started on	Sunday, November 7, 2021, 7:28 PM
State	Finished
Completed on	Sunday, November 7, 2021, 7:43 PM
Time taken	14 mins 57 secs
Points	9.00/11.00
Grade	8.18 out of 10.00 (82%)

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Question 1

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According to the video, Apple became the most valuable publicly traded company in history with ______ in annual sales

Select one:

100 BN

125 BN

200 BN

20 BN

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The correct answer is: 100 BN

Question 2

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Apple's success was largely due to market timing

Select one:

True

False

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The correct answer is 'False'.

Question 3

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The level of complexity of computers was reduced in order to make it more appealing for users beyond specialists

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True

False

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The correct answer is 'True'.

Question 4

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Apple's design process scrutinizes a product's

Select one or more:

Appearance

Packaging

Functions

Features

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The correct answers are: Appearance, Functions, Features, Packaging

Question 5

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"Simplicity is the opposite of sophistication"

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True

False

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The correct answer is 'False'.

Question 6

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Disruptive innovation is NOT a breakthrough innovation that makes good products a lot better

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True

False

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The correct answer is 'True'.

Question 7

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The example sequence of innovations details________ as an example of disruptive innovation.

Select one:

Leather Footballs to Nerf Foam

TVs to LED Screens

"Mom and Pop" stores to Mega Stores (Walmart, etc.)

Computer mainframes to the Smartphone

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The correct answer is: Computer mainframes to the Smartphone

Question 8

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Design thinking is more about what to think than how to think

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True

False

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The correct answer is 'False'.

Question 9

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Looking into the future is more about:

Select one:

the horse before the cart

the customer

the theory than the data

the data than the theory

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The correct answer is: the theory than the data

Question 10

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By peering through the lenses of a theory, managers can more effectively envision the future

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True

False

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The correct answer is 'True'.

Question 11

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One company discussed in the video on Disruptive Innovation was

Select one:

Walmart

Intel

Bosch

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The correct answer is: Intel

GE---5093-1D2-FA-2021 - Design Thinking

Started on	Sunday, November 14, 2021, 11:33 PM
State	Finished
Completed on	Sunday, November 14, 2021, 11:50 PM
Time taken	17 mins 2 secs
Points	4.00/11.00
Grade	3.64 out of 10.00 (36%)

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Question 1

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Those who have been most successful in implementing DFSS have done it with rigor and discipline

Select one:

True

False

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The correct answer is 'True'.

Question 2

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DFSS tools and best practices should be aligned with:

Select one:

the Kano model

your organization's product development process, phases and gates

organizational culture and norms

organization-specific paradigms

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The correct answer is: your organization's product development process, phases and gates

Question 3

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"The process must have a cycle time of less than 2.0 minutes" is an example of

Select one:

LSL

Upper spec limit

Upper control limit

LCL

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The correct answer is: Upper spec limit

Question 4

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A well-structured _______ enables executives, program managers, project managers, and engineering leads to control what to do, and when to do it, from a macro-timing perspective.

Select one:

SHTF

WAHBL

PDP

USL/LCL

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The correct answer is: PDP

Question 5

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IIDOV stands for: invention, innovation, develop, optimize, validate

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True

False

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The correct answer is 'False'.

Question 6

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A _______ is usually a two-level fractional factorial designed experiment

Select one:

voice of the customer test

ANOVA study

prototype of an idea

noise experiment

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The correct answer is: noise experiment

Question 7

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Components of a successful product development 'program' include:

Select one:

new products to develop, comprehensive VOC

a process and a way to manage the process

a process, a way to manage the process, and tools/best practices to use

books, roadmaps, and a process

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pg 113

The correct answer is: a process, a way to manage the process, and tools/best practices to use

Question 8

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A non-numeric way to evaluate a concept is assigning a +, -, or S rating

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True

False

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The correct answer is 'True'.

Question 9

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Systems concepts should seek only to synthesize the needs from the VOC and current engineering knowledge

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True

False

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The correct answer is 'False'.

Question 10

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When appropriate, subsystems should be benchmarked from the customer's perspective

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True

False

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The correct answer is 'True'.

Question 11

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_______ is a metric that is calculated and reported in the logarithmic unit called a decibel

Select one:

S/N

PCE

CVA

process lead time

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The correct answer is: S/N

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GE---5093-1D2-FA-2021 - Design Thinking

Started on	Sunday, November 14, 2021, 11:51 PM
State	Finished
Completed on	Sunday, November 14, 2021, 11:54 PM
Time taken	3 mins 23 secs
Grade	7.00 out of 10.00 (70%)

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Question 1

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Who drives the concept of what "right looks like"?

Select one:

the customer

the supervisor

company paradigms and norms

the designer

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The correct answer is: the customer

Question 2

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DFSS allows us to predict design quality up front

Select one:

True

False

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The correct answer is 'True'.

Question 3

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"Fast delivery" is one of the customer needs represented on the QFD tool shown in the video

Select one:

True

False

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The correct answer is 'False'.

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The FMEA tool is showcased on the product:

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braking system

sump pump

phone case

parking meter

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The correct answer is: phone case

Question 5

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DFSS should ultimately become part of the management system or framework in organizations that design new products

Select one:

True

False

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The correct answer is 'True'.

Question 6

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Describe when you would likely use a Pareto chart

to analyze defects in your production lines

Comments

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Question 7

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2.00 points out of 2.50

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Describe what a cause and effect diagram is used for

To evaluate reasons f the problems know and to know their effects

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Comment:

GE---5093-1D2-FA-2021 - Design Thinking

Started on	Sunday, November 21, 2021, 11:26 PM
State	Finished
Completed on	Sunday, November 21, 2021, 11:34 PM
Time taken	8 mins 17 secs
Points	8.00/9.00
Grade	8.89 out of 10.00 (89%)

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Question 1

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A popular misconception is that lean is suited only for manufacturing. Not true. Lean applies in every business and every process. It is not a tactic or a cost reduction program, but a way of thinking and acting for an entire organization.

Select one:

True

False

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The correct answer is 'True'.

Question 2

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The term "lean" was coined to describe Toyota's business during the late 1980s by a research team headed by________, Ph.D., at MIT's International Motor Vehicle Program.

Select one:

Jim Wasiloff

Jim Womack

Eli Olinick

Richard Barr

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The correct answer is: Jim Womack

Question 3

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Womack and Jones recommend that managers and executives embarked on lean transformations think about three fundamental business issues that should guide the transformation of the some parts of an organization

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True

False

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The correct answer is 'False'.

Question 4

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Although there are instances of rigorous process thinking in manufacturing all the way back to the Arsenal in Venice in the 1450s, the first person to truly integrate an entire production process was Henry Ford. At ____________he married consistently interchangeable parts with standard work and moving conveyance to create what he called flow production

Select one:

Highland Park, MI, in 1913

Highland Park, MI, in 19137

Ferndale, MI, in 1913

University Park, TX, in 1913

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The correct answer is: Highland Park, MI, in 1913

Question 5

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As lean thinking continues to spread to every country in the world, leaders are also adapting the tools and principles beyond manufacturing, to logistics and distribution, services, retail, healthcare, construction, maintenance, and even government.

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True

False

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The correct answer is 'True'.

Question 6

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_________ is a leader who will take personal responsibility for the lean transformation

Select one:

a mediator

a change agent

a project lead

a master black belt

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The correct answer is: a change agent

Question 7

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Best practices in deploying Lean include:

· Utilize policy deployment.

· Create a lean accounting system.

· Pay your people in relation to the performance of your firm.

· Make performance measures transparent.

· Teach lean thinking and skills to everyone.

· Right-size your tools, such as production equipment and information systems.

Select one:

True

False

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The correct answer is 'True'.

Question 8

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__________ refers to doing more work, adding more components, or having more steps in a product or service than what is required by the customer.

Select one:

over processing

transportation

value levering

over production

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The correct answer is: over processing

Question 9

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Even though it was not part of the Toyota Production System (TPS), many people are well aware of the 8th waste - the waste of human potential.

Select one:

True

False

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The correct answer is 'True'.

GE---5093-1D2-FA-2021 - Design Thinking

Started on	Sunday, November 21, 2021, 11:34 PM
State	Finished
Completed on	Sunday, November 21, 2021, 11:39 PM
Time taken	4 mins 37 secs
Grade	8.00 out of 10.00 (80%)

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Question 1

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Southwest Airlines focuses on people AND process. Describe that statement based on what you witnessed in the video.

The customer oriented approach will be used by the organization. The organization more focusses on the people and the processes that makes organziation good.

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Comment:

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Southwest's 10 minute turn is an example of eliminating or reducing WAITING time waste

Select one:

True

False

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The correct answer is 'True'.

Question 3

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Common cause variation is usually expected in a process

Select one:

True

False

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The correct answer is 'True'.

Question 4

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Lean is as much about the process as it is the culture that surrounds it

Select one:

True

False

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The correct answer is 'True'.

Question 5

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How much money was estimated to be lost personally when the CEO of Southwest took his infamous pay cut?

Select one:

$1BN

$100M

None

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The correct answer is: $100M

Question 6

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Special cause variation is always predictable

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True

False

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The correct answer is 'False'.

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GE---5093-1D2-FA-2021 - Design Thinking

Started on	Sunday, November 28, 2021, 4:50 PM
State	Finished
Completed on	Sunday, November 28, 2021, 5:07 PM
Time taken	16 mins 24 secs
Grade	9.00 out of 10.00 (90%)

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Question 1

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Agile is a true paradigm shift in the way work is planned, executed and structured. The structure impacts organizational governance, roles and responsibilities and team structures, among other areas.

Select one:

True

False

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The correct answer is 'True'.

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Just like the Waterfall approach, Agile efforts also focus on incremental delivery of work (value) based on a project vision and high-level objectives stated in terms of desired capability and outcomes.

Select one:

True

False

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The correct answer is 'False'.

Question 3

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__________ is a scaled version of Scrum, in which multiple Scrum teams work together on a large project or program

Select one:

Extra Programming (eXT)

kanban

scrum of scrums

JIT

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The correct answer is: scrum of scrums

Question 4

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Agile is similar to Lean in that it aims to reduce waste

Select one:

True

False

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The correct answer is 'True'.

Question 5

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"We are uncovering better ways of developing

software by doing it and helping others do it.
Through this work we have come to value:

Individuals and interactions over processes and tools
Working software over comprehensive documentation
Customer collaboration over contract negotiation
Responding to change over following a plan

That is, while there is value in the items on
the right, we value the items on the left more."

is known as:

Select one:

Dexter's code

Agile manifesto

Manifesto for Agile Software Development

Agile code of conduct

TIMWOOD waste example

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Your answer is correct.

The correct answer is: Agile manifesto

Manifesto for Agile Software Development

Question 6

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"Welcome changing requirements, even late in development. Agile processes harness change for the customer's competitive advantage." is one of the 12 Agile principles

Select one:

True

False

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The correct answer is 'True'.

Question 7

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Agile project teams interact with users but deliver only at the deadline in a single package.

Select one:

True

False

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The correct answer is 'False'.

Question 8

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Design thinking is thinking about design or maybe even thinking before design. It's a process of watching people work, learning how they live their lives, and finding solutions to the difficulties they face each day.

Select one:

True

False

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The correct answer is 'True'.

Question 9

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Design thinking is thinking about ______ needs to be built (or doesn't need to be built), and agile delivery is about ______ value can be delivered quickly.

Select one:

what / what

when / where

what / how

how / what

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The correct answer is: what / how

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Design thinking and agile can be complementary, and design thinking is generally more appropriate later in the process.

Select one:

True

False

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The correct answer is 'False'.

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GE---5093-1D2-FA-2021 - Design Thinking

Started on	Sunday, November 28, 2021, 5:08 PM
State	Finished
Completed on	Sunday, November 28, 2021, 5:38 PM
Time taken	30 mins 3 secs
Grade	9.00 out of 10.00 (90%)

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Question 1

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Agile project management is always the right tool to use, regardless of the situation

Select one:

True

False

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The correct answer is 'False'.

Question 2

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Agile project management originated in approximately:

Select one:

1980

1990

1986

1996

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The correct answer is: 1986

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A later adaptation of Agile emerged in the USA, however its white paper was originally named:

Select one:

"the pony express"

"the rugby method"

"the face-off"

"the scrum"

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The correct answer is: "the rugby method"

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Agile is based on the concepts of a story, backlog, and "matches"

Select one:

True

False

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The correct answer is 'False'.

Question 5

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The backlog is decomposed into:

Select one:

options

tasks

decision criteria

stories

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The correct answer is: tasks

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Describe a project that would be appropriate for the application of Agile

The projects that do not know what is their end product or output would be generally apply Agile Project management

The Projects expected to get scope change should use agile

GE---5093-1D2-FA-2021 - Design Thinking

Started on	Sunday, December 5, 2021, 6:20 PM
State	Finished
Completed on	Sunday, December 5, 2021, 6:31 PM
Time taken	10 mins 38 secs
Grade	6.00 out of 10.00 (60%)

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QFD is conducted in the concept and design phases

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True

False

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The roof of the QFD contains customer satisfaction scores

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True

False

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The correct answer is 'False'.

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Design for Reliability is broken down into the broad categories of knowledge-based engineering and:

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process complexity

noise suppression and tolerance

value engineering

variation control

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The correct answer is: variation control

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The Pugh matrix is used to select the best option

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False

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A _____ symbol is typically used to denote a concept that is BETTER than the reference design for a given criteria

Select one:

Triangle (up)

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The correct answer is: +

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Describe what it means to "model" a technology concept. Where in the IIDOV phase would this occur? What is the advantage of modelling?

Model used to create a complete design that helps to evaluated product

IIDOV occurs during validation

It virtually evaluates products, services, applications before they are implemented in Realtime. it reduces cost and wastage

Comments

Comment:

IIDOV is the methodology

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GE---5093-1D2-FA-2021 - Design Thinking

Started on	Sunday, December 5, 2021, 6:35 PM
State	Finished
Completed on	Sunday, December 5, 2021, 6:38 PM
Time taken	3 mins 6 secs
Grade	8.00 out of 10.00 (80%)

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Color is one of the customer requirements in the first QFD shown

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True

False

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Importance is shown as a rating on a scale of 1-__

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100

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The correct answer is: 5

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A score of "++" means "weak positive" in the roof of the house

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True

False

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A likert scale of 0-1-3-9 is used for scoring

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True

False

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The triangle symbol is used to denote:

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improving

medium

weak

strong

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The correct answer is: weak

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Describe in your own words, the advantage of using the QFD tool

It reduces product life cycles and improve quality of the output

The decision will maintain consensus

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Comment:

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GE---5093-1D2-FA-2021 - Design Thinking

Started on	Sunday, December 12, 2021, 7:53 PM
State	Finished
Completed on	Sunday, December 12, 2021, 8:01 PM
Time taken	7 mins 53 secs
Grade	Not yet graded

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Describe "Lean" as compared to "Design Thinking"

Design Thinking is the process that is applied to explore the problems systematically and solve those problems. The problem solving approach is used to create a new design that effectively work.

Lean is our framework that is used for testing beliefs and learning a way to develop right outcomes, and increase agility to adapt different situations.

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Describe "Agile" as compared to "Design Thinking"

Design Thinking is the process that is applied to explore the problems systematically and solve those problems. The problem solving approach is used to create a new design that effectively work.

Agile Development is a frame work that support scope change and allow it after initiating the development. The new changes are important for the project to make the design complete. So agile framework allows agility to the system designed.

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According to the authors, the most innovative organizations harness the power of Design Thinking to______

create new products

create new ways of growing and also new business plans

allow the customer "inside" their product development processes

create the best managers

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create new ways of growing and also new business plans

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“It’s great to come up with a strategy, but you’ve got to operationalize it and deploy it,” was a quote from:

Issac M. Jordan

Jim Gargan

Jim Wasiloff

Drew Coleman

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The correct answer is:

Jim Gargan

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Most of the _____ studied by the authors of “Solving Problems with Design Thinking” falsely believed they were not creative.

CEOs

Managers

Engineers

Technicians

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Managers

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The re-vamped cocktail hour design at the trade show had high tables such that guests could put their _____ and ______ down, making for a more relaxed and collaborative environment.

Laptops

Drinks

Cell phones

Textbooks

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The correct answers are:

Laptops,

Drinks

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______ is the practice of expressing a new concept in a tangible form for exploration, testing, and refinement.

rapid prototyping

FMEA

experimentation

pilot planning

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The correct answer is:

rapid prototyping

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Even though its terms and definitions sometimes appear to be “fuzzy,” organizations applying ______ thinking principals and tools have demonstrated significant results.

Lean Six Sigma

Kaizen

Design Thinking

Linear Programming

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The correct answer is:

Design Thinking

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IBM’s ______ planet came from the recognition that the world was becoming more dynamic and complex, prompting the company to aim to solve more problems through technology.

Smarter

Design-Focused

Leaner

Safer

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Smarter

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The GPJ team sought opportunities to promote ______

production of physical goods

challenges to the existing paradigms

planned spontaneity

better processes

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planned spontaneity

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“Design Thinking” is a singularly defined term with agreement from most organizations

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True

False

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What is, what if, _____, and what works are the phases of the four step Design Thinking process outlined in “Solving Problems with Design Thinking.”

what wows

what stinks

what thinks

what delights

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The correct answer is:

what wows

Question 1

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Every manager needs design

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True

False

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The correct answer is 'True'.

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At its heart, Design Thinking is a way to

leverage super powers

systematically approach the solving of problems

apply DMAIC

grow a business

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The correct answer is: systematically approach the solving of problems

Question 3

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Design start with

passion

desire

empathy

iteration

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The correct answer is:

empathy

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"Great design occurs at the intersection of constraint, contingency, and market research"

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True

False

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The correct answer is 'False'.

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Journey Mapping is a tool that is commonly used in the "what ____" phase

Answer:

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Rapid Prototyping is typically executed in the "what wows" phase

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True

False

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"Pursuing Possibilities" would be a great bumper sticker phrase for the design thinking phase:

What wows

What is

Why not

What if

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What if

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"What wows" is all about finding the "sweet spot"

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True

False

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The ___________ is a framework that moves your developing concepts into the field, allowing you to collect vital information that may disprove any hypothesis the design team has.

Belil-Method

pareto diagram

soft launch

learning launch

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The correct answer is:

learning launch

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Project Management Aid 2, "Design Criteria," is offered as a way to

serve as a North Star for the project

understand potential competitive weaknesses

set criteria to evaluate alternative designs

determine the voice of the customer

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set criteria to evaluate alternative designs

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"Capital 'D' designers" typically:

"just Do it"

focus on the aesthetics and formality of design

utilize the DMAIC process

like to involve others in the design process

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The correct answer is:

focus on the aesthetics and formality of design

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The term "social graph" was made popular by Uber, a ride-share company

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True

False

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The correct answer is 'False'.

Question 3

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Design Thinking is a substitute for the traditional analytic process

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True

False

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The correct answer is 'False'.

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The Design Thinking tool most associated with asking the question "What if anything was possible?" is:

The Rosenblum Technique

The possibilities question

Kano Analysis

Kaizen

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The correct answer is:

The possibilities question

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One latent benefit of Design Thinking at SAP was the early push to prototype, compared to traditional business strategy

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True

False

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The correct answer is 'True'.

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A principle tenant of Design Thinking is to always be willing to reexamine your definition of the _____ at hand.

use case

customer need

problem

team capabilities

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The correct answer is:

problem

Question 7

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An interesting fact about Project Torrent was their working space, which was:

full of fresh fruits and coffee, for all participants to charge up with

a series of waist-high cubicle style desks allowing collaboration

in a brightly lit, busy space with glass windows

fairly empty, with moveable furniture and blank walls

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The correct answer is:

fairly empty, with moveable furniture and blank walls

Question 8

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This Design Thinking tool traces a stakeholder's journey as they perform a series of steps:

Value Stream Map

Process Mapping

Journey Mapping

Customer Context Diagram

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The correct answer is:

Journey Mapping

Question 9

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The data collected by Toyota regarding customer service inquiries indicated that ____ of received calls were forwarded onto tech support representatives.

77%

almost all

practically none

50%

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The correct answer is:

50%

Question 10

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Prototyping in the lens of Design Thinking is all about simple visualizations like storyboards and flowcharts.

Select one:

True

False

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The correct answer is 'True'.

Question 1

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The Persona that is motivated by numbers or metrics is the Validation Seeker

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True

False

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The correct answer is 'True'.

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The Design Tool journaling can be aided by

sticky notes

Mind Mapping

Kanban systems

the use of camera-equipped smart phones

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The correct answer is:

the use of camera-equipped smart phones

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Design Thinking calls for working with Qualitative and Quantitative data:

separately and never to be combined

together, in harmony

on a trusted but verified basis

as a last resort

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The correct answer is:

together, in harmony

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The general hypothesis was that social networking would not correlate to an improvement in well-being, but instead make the company money in new markets

Select one:

True

False

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The correct answer is 'False'.

Question 5

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The Well-Being Index completed _______ surveys per night

5000

100

1000

10000

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The correct answer is:

1000

Question 6

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The Persona that is motivated by fresh and diverse content is

Validation Seeker

Aware and Achieving

Me-Time Impoverished

Excuse Maker

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The correct answer is:

Aware and Achieving

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The Design Tool _______ involves the creation of fictitious people standing in for real-ones.

Voice of the Customer

Thinking Hats

PLT/PCE

Personas

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The correct answer is:

Personas

Question 8

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The daily challenge resulted in 250,000 members completing 6 million health improving actions

Select one:

True

False

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The correct answer is 'True'.

Question 9

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The MVP is:

a designation given to the highest performer on the Design Team

Most Valuable Process in a Design Team

a high fidelity prototype that meets all the minimum requirements of the customer

a rapid prototype using all resources of the team

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The correct answer is:

a high fidelity prototype that meets all the minimum requirements of the customer

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Projective Techniques use open-ended, ambiguous stimuli, in attempt to uncover deeper or hidden thoughts

Select one:

True

False

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The correct answer is 'True'.

Describe, in your own words, the outcomes of the MasAgro case study. Limit 400 words

While developing new systems it is very important to ensure that different partners and suppliers, and other communities should support organization to develop innovative product. organizations can consider global and local partners and suppliers to develop the new systems. to make the design simple local environmental concerns should be addressed first. it is a simple objective that can be achieved by the organization. implementation of such several simple applications will lead to implementation of a global concern. bellowing farmers that are available locally, Mexican farmers in remote areas new system was created by the organization that helped many

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Describe, in your own words, the outcomes of the Children's Health System of Texas case study. Limit 400 words

The case study makes us understand how important it is to introduce design thinking to provide a m systematic design that helps organization to improve its process. according to the case study, application of design thinking help in addressing 2 important things one is fact based understanding of the reality and providing new vision for the future. application of design thinking reduce the gap between what customers experiencing now and what customers prefer to experience. it also explains the importance of reducing gap between organization and the customer experience

A Design brief should always include a section on Expected Outcomes

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True

False

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The correct answer is 'True'.

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Effectively managing change is a critically important task for any organization institutionalizing Design Thinking

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True

False

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The correct answer is 'True'.

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Design Thinking is NOT appropriate to use if there are many unknowns in a problem set

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True

False

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The correct answer is 'False'.

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One of the unexpected insights found by the team in the GCCA case study was that students

found no use in the journey mapping tool

had strong emotional reactions to managing barriers

didn't care at all

wanted GCCA to be a continuation of high school

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The correct answer is:

had strong emotional reactions to managing barriers

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Step 2 is to Scope your Project

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True

False

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The correct answer is 'True'.

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When using the Scoping Template, the first thing you should do is:

ask yourself what is a barrier that gets in the way of solving the problem

state the current area of opportunity

nominate a team lead

clarify the project owner

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The correct answer is:

state the current area of opportunity

Question 7

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The Design Thinking perspective of Organizations can be summarized as:

complex social systems

inert machines

input-task-function-outcome systems

Guilford-MacDonald paradoxes

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The correct answer is:

complex social systems

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Laying the foundation for innovation contributes to almost half of the Four Step method

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True

False

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The correct answer is 'True'.

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Step 1 of the Four Step process is to Identify ______

the End in Mind

the Customer

an Opportunity

the Non-Value Added steps

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The correct answer is:

an Opportunity

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A Design team should never move on until all debates have been settled

Select one:

True

False

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The correct answer is 'False'.

Southwest Airlines is headquartered in what American city?

Huntsville, AL

Dallas, TX

Corpus Christi, TX

Detroit, MI

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The correct answer is:

Dallas, TX

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Southwest uses innovative practices such as no assigned seats to enable shorter turn around times, saving the company money and improving the customer experience

Select one:

True

False

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The correct answer is 'True'.

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The __________ was part charity, part employee appreciation, and business negotiation event where Herb Kelleher famously arm wrestled for the ownership of the phrase "Plane Smart."

The Pony Express

Arm Wrestle Mania

The Malice in Dallas

Dallas Maverick Showdown

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The correct answer is:

The Malice in Dallas

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Does Southwest Airlines focus more on their employees or customers? Provide evidence to support your claims.

the organization is very much focused on customer expectations. it is believes in realizing their expectations

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Southwest flight attendants sometimes show up on their day off to assist other flight attendants on a special day called "Hokey Day"

Select one:

True

False

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The correct answer is 'True'.

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Herb Kelleher, initial CEO of SWA, famously refused to take a pay cut when the company was struggling

Select one:

True

False

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The correct answer is 'False'.

1. IDE0 assembles a cross-functional team to create a new household product and hands off the assignment to a project lead. The project lead Colin views the team roster and sees that he has been provided with the following team members: Tony: an accountant, Brendan: a lawyer, Drew: a business development specialist, Nate: a high school teacher, and Ian: an e-commerce professional. According to IDE0's principles it would be wise for Colin to:
Question 2Answer
a.
Embrace the diverse team he has been provided and trust the process of Design Thinking
b.
Help Brendan find his way to the legal department instead. He would probably be better served there doing the paperwork stuff.
c.
Decide that he and Tony probably have the best solution already developed and let the rest of the team go
d.
Let Drew, Ian, and Nate compete over the title "Co-Project Lead." This would likely entail some sort of presentation and/or feats of strength.

2. In highly innovative organizations like IDEO, organizational hierarchies and titles are significant in executing the day to day operations.
Question 4Select one:
True
False

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