GE5133 Certification Design Phase

 

Define Phase Quiz

1) The Lean Six Sigma DMAIC methodology stands for:
A) Define, Measure, Analyze, Improve, Control

 

2) Effective meetings have the following characteristics: (check all that apply)

A) 1. Clear objectives

2. Good facilitation of discussion, time, note taking

3. Action items

 

3). A stakeholder is the EXTERNAL customer who has a "stake" in the outcome of the project initiative.

A) False

 

4). The first step in collecting Voice of the Customer (VOC) is:

A) Identify who the customer is for VOC

 

5). A quick win is defined as easy to implement, reversible, fast to implement, within the project team's control, and cheap to implement.

A) True

 

6). It is recommended that communication of the improvement project message should be 80% face-to-face meetings.

A) True

7). Typically, DMAIC projects are always conducted at the Level 1 (Core) process of an organization.

A) True

 

8). Resistance to change resulting from an improvement project can cause delays and project failure. The Black Belt and the team should consider developing a plan to identify people who may resist and how to overcome the resistance if it occurs. This plan is called:

A) A Stakeholder Management Plan

9). Statistics is the only important discipline in Lean Six Sigma.

A) False

10). The purpose of developing a SIPOC is to: (check all that apply)

A) Avoid scope creep in the future

2.
Identify process boundaries

11). Prioritizing customer needs can be accomplished using:

A). Kano Analysis

 

12). A tool that provides a high level view of the following elements: customers, outputs, processes, inputs, and suppliers is descriptive of:

A) A SIPOC

13). A project charter problem statement should:

A) All of the above

14). Project goals:

A). Include measurable targets

15). Typical sources of customer information include: (check all that apply)

A) All of the above

16). A "Boiling the Ocean" type project is a good example of a Lean Six Sigma project.

A) False

17). Does the following VOC question introduce bias? "Please describe how great our customer service process is."

A) Yes

18). Why is it important to understand process variation?

A)
All of the above.

19), A tollgate review is a checkpoint that ensures completion of each phase of a DMAIC project.

A) True

20). Define tollgate deliverables do not include:

A) As-Is Process Map