Your Answers: Results for question 1. 1 5 / 5 points Quality practices and tools are expensive and should not be implemented. True Correct answer: False Results for question 2. 2 5 / 5 points Quality involves products, defects, processes, customers, and systems. Correct answer: True False Results for question 3. 3 5 / 5 points The effects of quality failure have no impact on an organization. True Correct answer: False Results for question 4. 4 5 / 5 points External quality failure occurs after delivery to a customer. Correct answer: True False Results for question 5. 5 5 / 5 points Internal quality failure occurs after delivery to a customer. True Correct answer: False Results for question 6. 6 5 / 5 points Six Sigma is the only quality methodology an organization should use to improve quality. True Correct answer: False Results for question 7. 7 5 / 5 points Which is not a quality benefit? Correct answer: Increased Cost Customer Satisfaction , Not Selected Increased Profits , Not Sele...